Profile

Skilled coach and consultant with experience in:

• Change management strategy, planning and implementation
• Personal and professional coaching
• Communication strategy, planning and implementation
• Organizational and executive development
• Business process analysis and design
• Training design, development and facilitation
• Project management

Work Experience

Founder, Principal Coach and Consultant — Artizen Coaching™ (formerly Change Journey), Oakland, CA (March 2003 - present)

• Certified coach partnering with professionals to accomplish their goals, build personal leadership capability and live an authentic and fulfilling life
• Integrate coaching, art, creativity and yoga to deepen clients' mind, body, spirit, heart connection
• Design and lead workshops using coaching and creativity to access and express values, vision and dreams
• Co-designer and co-facilitator of 8-month experiential leadership program for non-profit serving the mental health community
• Consult with businesses on change management and organizational development needs

Internal Change and OD Consultant roles at Gap Inc. (July 2000 - June 2006)

Director Executive Development — Gap Inc., San Francisco, CA (October 2005 - June 2006)
• Led creation and management of Executive On-boarding program for new hires and promotions in top 200 positions (VPs and up) across the company to facilitate successful integration, address development needs and accelerate performance
• Managed cross-functional/cross-brand project team to develop Executive On-Boarding approach, framework and tools, pilot materials and ensured key stakeholder buy-in
• Partnered with new executives and HR VPs to develop and manage personalized on-boarding plans
• Led creation and management of company-wide Executive Coaching program targeted at high-potential talent; sourced coach candidates and guided the client engagement process
• Coached executives on on-boarding
• Assisted Executive Development team in other talent management activities including succession planning, leadership development and assessment strategy

Manager Strategic Change — Old Navy, San Francisco, CA (February 2004 - October 2005)

• Led Strategic Change effort for Old Navy's product development process redesign (called Pipeline, which impacted approximately 800 Old Navy headquarters employees in San Francisco and New York across most functions)
• Developed and managed the change plan, the communication plan and stakeholder engagement
• Coached project lead on Strategic Change issues and provided recommendations on approach
• Facilitated change management working sessions; partnered with senior leaders to identify impacts to their functions and to assess organizational change readiness
• Co-facilitated focus groups to gather feedback on the pilot; developed recommendations for improvement on change plan
• Coached leaders (SVPs, VPs and Directors) and employees through managing change and transition during the Pipeline pilot and the move of the Design function from New York to San Francisco
• Consulted to other Old Navy initiative leaders on Strategic Change approach
• Assisted in development of Gap Inc. Strategic Change methodology and toolkit
• Partnered with Strategic Change consultants across other brands and functions to share Strategic Change best practices and identify Gap Inc. integration and leverage points
• Supported creation of change community within the Old Navy division

Manager Planning and Development — Gap Inc., San Bruno, CA (September 2002 - February 2004)

• Dual role of managing Finance Planning and Development projects and activities for CFO and leading the Organizational Alignment track for Oracle 11i implementation (North America rollout included core financials plus procurement and project costing modules and impacted approximately 1,200 core users and 3,000 enterprise-wide users)
• Drove business and strategic planning process for the Finance organization by partnering with Finance leadership team and initiative owners; facilitated meetings with strategy development teams and Finance executives
• Participated in ad-hoc projects for the CFO including career development process, benchmarking study and organizational design work
• Created and managed targeted communication for strategy development and benchmark study
• Supported on-boarding of new CFO; assisted in developing communication messages and communication plan; liaisoned with members of Finance leadership team to ease transition and seek feedback
• Led all organizational alignment activities for financial systems implementation to ensure that impacted groups were appropriately structured and skilled for new processes and technology; developed and socialized organizational alignment approach and oversaw project plan
• Managed small team to deliver on organizational assessment, role profile development, job mapping process, migration recommendations and business readiness
• Partnered with business process track leads to identify organizational impacts in future state, develop recommendations for aligning organization and managing change readiness
• Partnered with Change Management team members to incorporate change impacts into training design and development and communication messaging strategies
• Acted as project liaison to HR Generalists; informed HR of change impacts to their areas; communicated status of project milestones; developed guidelines for HR and business managers to facilitate job mapping process

Lead Consultant — Gap Inc., San Bruno, CA (July 2000 - September 2002)

• Led Headquarters and corporate shared services center change management teams for e-HR project; developed change and communication plan; managed team against tasks; facilitated meetings to resolve issues, address change needs and provide status; developed communication and training materials; assessed groups' change readiness
• Consulted with Human Resource business partners and Information Technology teams on communication and business process best practices; coached sponsors, project teams and business partners on communicating vision of project and addressing change management issues
• Projects included: HR employee services call tracking tool, performance review and compensation tool, HR employee and manager self-service and knowledge management system
• Partnered with business functions to identify opportunities to streamline processes; planned and facilitated "to-be" process mapping sessions with subject matter experts; created process maps and workflows
• Redesigned Human Resources business processes for company-wide implementation of a web-based employee self-service system impacting all North American employees of Gap Inc.
• Facilitated change management sessions to identify impacted audiences, assess needs and plan for organizational change; help manage change effort to ensure that all impacted end-users in retail stores, distribution centers and corporate headquarters are prepared for self-service capabilities
• Partnered with Corporate Communications team to develop self-service website look and feel and to execute internal marketing
• Designed and facilitated communication planning and business process workshops and learning sessions throughout IT organization
• Partner with IT Project Management Office to provide communication planning and business process best practices within Gap Inc.'s IT project process
• Managed direct report; provided guidance and feedback on performance; responsible for employee's career development

e-Business Strategist — NOVO, San Francisco, CA (December 1999 - June 2000)

• Change Management specialist in e-Business Strategy group of Internet consulting firm
• Assessed e-commerce market opportunities for traditional companies and dot-com start-ups
• Partnered with client executives to develop e-business strategies, define business processes and operational requirements
• Assessed operational and performance gaps; develop recommendations and implementation plans to facilitate change
• Developed change management methodology and defined business strategy deliverables
• Supported business development team in defining opportunities with prospective clients

Change Management Consultant — Accenture, San Francisco, CA (July 1998 - December 1999)

• Assessed impact of technology solutions and e-business initiatives on client organizations; partnered with clients to develop and implement strategies to effectively manage change and enhance human performance; clients included: Sun, Visa, HP and Compaq
• Developed communication strategy and plan for deployment of Web-based sales tool to high-tech company's 3,600 salesforce and reseller end-users worldwide; managed communication effort; developed communication materials
• Determined training curriculum for implementation of computer and printer manufacturer's global Web site standards; developed technical course to train developers on technologies and tools; planned and facilitated implementation workshops to address process changes
• Assessed communication and training needs of financial institution's internal organizations and external partners; designed training approach and curriculum; developed communication schedule; created awareness presentations and articles
• Managed communication activities and created communication materials for hardware manufacturer's implementation of shop floor control system; designed, developed and tested quick-reference guides for on-the-job user support

Internet Consultant roles while completing undergraduate and graduate degrees (April 1996 - February 1998)

Associate Producer — Columbia TriStar Interactive, Culver City, CA (September 1997 - February 1998)

• Assessed online marketing needs for two Sony Pictures Entertainment television shows; determined and targeted online audience; wrote project proposals; developed marketing strategies and promotional content for Web sites
• Partnered with show producers to define Web site objectives; organized and directed redesigns of sites to meet objectives
• Assessed operations; gathered data; consolidated departmental knowledge by documenting production processes

Consultant — Pacific Bell Smart Pages, Pasadena, CA (January 1997 - September 1997)


• Evaluated Web site production flow and identified departmental needs for online yellow pages and city/consumer guides
• Streamlined workflow by establishing production standards, status reporting system and online production manual
• Improved process for updating Web site's merchant directory by assessing process, gathering user requirements, developing database to replace paper-based system and training team on new system
• Assisted content development through authoring HTML, writing and editing articles and conducting research

Multimedia Consultant — Universal, Universal City, CA (April 1996 - December 1996)


• Coordinated with film and music publicity departments to design and develop entertainment Web sites
• Assessed needs of corporate communications department to determine design, content and functionality of corporate intranet
• Authored HTML; created graphics and multimedia elements; digitized audio and video; updated online content daily

Managing Editor — The Daily Bruin, UCLA, Los Angeles, CA (June 1994 - June 1995)

• Analyzed organization design, process and culture of campus newspaper with staff of 150 students; determined scope of change; drafted and communicated strategy for implementation of electronic publishing system; managed change effort
• Revamped organization structure to align processes and team/job designs with objectives of new integrated technology
• Facilitated transition by training staff, incorporating employee feedback, promoting team-building and evaluating milestones
• Oversaw daily production workflow; enforced deadlines; led meetings; directly supervised 10 section heads

Education

Master of Arts, Communication Management — May 1998, graduated with distinction
Focus on Strategic and Corporate Communication Management
Annenberg School for Communication, University of Southern California

Bachelor of Arts, Communication Studies — June 1996, graduated cum laude
University of California, Los Angeles

Associate Certified Coach (ACC) — September 2006, International Coach Federation

Certified Professional Co-Active Coach (CPCC) — October 2004, The Coaches Training Institute

Graduate of CTI's 10-month Co-Active Leadership Program — November 2004

Qualified in the Myers-Briggs Type Indicator (MBTI) — September 2007, Type Resources

Certified in Voices 360 Assessment Tool and Choices Architect Learning Agility Assessment Tool — May 2006, Lominger

Certified Leading Organizational Transition Trainer — December 2004, Linkage Inc./William Bridges and Associates

Certified Ashtanga Yoga Instructor — March 2007, It's Yoga, San Francisco, CA

Technical Skills

Operating Systems: Windows, Mac OS and UNIX
Proficient in: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Visio, HTML, Adobe Photoshop and QuarkXPress

Professional Affiliations and Activities

• SF Coaches — Member (2004 - present)
• eWomen Network — Member (2006 - present)
• Ladies Who Launch — Member and Business Incubator Program Participant (2006 - present); Ladies Who Launch Incubator Leader, Oakland, CA (August 2007 - present)
• International Coach Federation — Member (2003 - present)
• Coachville — Member (2003 - present)
• Meritorious Service Award — Recipient, USC Annenberg School for Communication (1998)
• Active Minds — Founding member of women's communication management alumni group; spearheading development of group's Web site (1997 - present)

Community Involvement

• Cheryl's Dreaming Big — Co-designer and co-facilitator of pilot 8-month leadership program consisting of three 3-day retreats to empower adults with mental illness; coach participants on leadership skills and on community projects in-between retreats (August 2005 - present)
• C.E.O. Women — Volunteer coach for non-profit organization helping to create economic opportunities and self-sufficiency for low-income immigrant women in the Bay Area (March 2005 - present)
• Avon Breast Cancer 3-Day Walk — Three-time participant in 60-mile walk to raise money for breast cancer medical research and awareness, early detection and support programs; raised more than $20,000 in pledges; volunteer media spokesperson (1998, 2000 and 2002)
• Speech Coach — Coached 15 high school students on effective presentation skills, Gabrielino High School Speech Camp (1996)